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Customer Care

MADE-TO-WEAR wouldn't exist if we didn't care about our customers. If you have any questions or would like any advice please contact us.

Great care is taken to provide items that are of good quality. If however there is a problem with a product please let us know as soon as possible so that we can endeavour to remedy it for you.

All orders are subject to acceptance and availability.

Returns are available within 30 days of delivery on standard size items, buyers are responsible for return postage costs unless the item arrived damaged or faulty. If sending from abroad please clearly mark returned goods on the outside of the package. Returned items must be unused and in as new condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value, and this will be reflected in the refunded amount.

Made to measure and customised items can be refunded during our initial meeting / discussion should you change your mind. Items are only put into production after we have confirmed details with you. Once in production or delivered made to measure or customised items can't be returned or exchanged unless they arrive damaged or defective. This is due to the fact made to measure items are part of a service that has been provided for you, and they are made specifically for you, to your measurements and requirements, and would be unlikely to fit anyone else. If fit is an issue after delivery please contact me for a further meeting online or in person so I can assess and try to improve things for you. If there has been an error I will bear the costs.

All prices include VAT. If you require a VAT receipt please contact us with your order number.

Shipping costs and any taxes and duties due are calculated based on delivery destination. Please select your destination on the check-out page.

We anticipate everything running smoothly, however we do reserve the right to not accept your order for any reason to anyone at any time at our sole discretion. We will not be liable to you or any third party by refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Privacy & Safety

We care about your privacy and safety and do not sell any data to any third parties.


What information do we collect?

We ask for your name, telephone number, home address, and email address so that we can provide you with a good service. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve our website and our services to you. We may also send you from time to time (by email or post) information about new products and services. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences through any email newsletter – these all contain information on how you can unsubscribe; or update your information.

If you purchase items through we will use your information to contact you for marketing purposes that we feel will be of interest to you, but don't worry, they are few and far between - we are conscientious of providing an enjoyable service to you, and you are always welcome to get in touch if you would like any more regular updates or would like advice about any new garment or styling needs. As a business it is our legitimate interest to promote our products and services to you. However, you have the right to object to this by unsubscribing from all our marketing by using the unsubscribe option available at the bottom off any newsletter you receive from us, or by contacting us directly at

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.    

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites and social media networks) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than MADE-TO-WEAR. We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. However, we will not pass your information on to any other third parties for their own marketing purposes unless you have agreed for us to do so.




What are Cookies?

Cookies are small files that are saved on your data carrier. Cookies don’t contain any recognisable personal information and help us tailor our website to suit you and to reflect your tastes and browsing habits.


What information is stored in Cookies?

The cookies used by this website are never used to store any personal information and cannot be traced back to an individual user. Cookies are given an ID number which is solely used for internal reference and cannot be used to identify the user or access any personal information.


How do I delete Cookies?

If you want to delete any cookies that are on your computer, kindly refer to the support section on your internet browser for instructions. Information on deleting or controlling cookies is available at

Please be aware that restricting Cookies will have a negative impact on your experience of this and other websites. Kindly note that by deleting our cookies you may not be able to access certain features of this website.

Payment Methods
Payment Methods

- Credit / Debit Cards

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